A nationally respected crisis communications advisor, Jamie has counseled Fortune 500 companies and public sector organizations through some of the highest profile, largest reputational crises of the past decade, ranging from large-scale cyberattacks to workplace violence to litigation issues.
Jamie comes to Resolute from Edelman, where she was Senior Vice President of Crisis & Risk Management and Data Security & Privacy. During her seven years at Edelman, Jamie led teams in the crisis / brand reputation responses for one of the largest airlines in the world, for one of the largest credit card hacks of all time and for one of the largest insurers in the U.S.
Jamie has provided crisis communications counsel to clients across an array of industries and sectors including healthcare, technology, transportation, food and beverage, higher education and consumer products. As a senior lead of Edelman’s U.S. Data Security & Privacy Group, Jamie supported more than 100 data security & privacy communications engagements for clients facing complex security and privacy issues, such as business email compromises, DDoS attacks and ransomware incidents.
She has worked with organizations across sectors to enhance their crisis preparedness and resiliency, including by leading reputational risk assessments, developing crisis plans and processes, as well as facilitating crisis trainings and simulations.
She has spoken on data security & privacy crisis communications topics at several industry leading events, including NetDiligence’s Cyber Risk Summit, the Healthcare Information and Management Systems Society (HIMSS) Conference and the SANS Institute Security Summit. While at Edelman, Jamie served on the Chicago committee of the firm’s Global Women’s Equality Network (GWEN) and co-founded EdelParents, an employee resource group for working parents.
Prior to joining Edelman, Jamie served as the Assistant Director of Internal Communications at the Kellogg School of Management at Northwestern University. At Kellogg, Jamie led development and execution of the school’s internal communications program as well as the school’s crisis communications planning efforts. Prior to Kellogg, Jamie worked in Cone Communications’ Crisis Prevention and Management Group, where she supported risk analysis and mitigation, communications strategy, message and materials development, as well as media relations for clients. Jamie began her career at FTI Consulting, performing Jamie crisis and issues management work for clients in industries ranging from entertainment/gaming to health care IT to professional services.
Jamie graduated with Highest Distinction from the University of Michigan.